Overview
At Card2Sell, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions regarding refunds and returns for purchases made through our website.
Refunds
Eligibility for Refunds
You may be eligible for a refund if:
- The gift card you purchased is defective or non-functional.
- You did not receive the gift card within the specified delivery time.
- The gift card received does not match the description provided on our website.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [email protected] within 2 days of your purchase.
- Provide your order number, a detailed description of the issue, and any relevant documentation or evidence.
- Our support team will review your request and respond within 3-5 business days.
Refund Processing
- Approved refunds will be processed back to the original method of payment.
- Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.
Returns
Since we deal exclusively in digital products (gift cards), returns are generally not applicable. However, if you encounter issues with your gift card, please contact our support team for assistance.
Non-Refundable Items
Certain situations do not qualify for a refund, including:
- Purchases made with clear and correct use of the gift card.
- Issues arising from user error or unauthorized use of the gift card.
- Requests made after the 14-day refund window.
Exchange Policy
If you received a defective or incorrect gift card, you may request an exchange. Please contact our customer support team with your order details and the nature of the issue. We will provide instructions on how to proceed with the exchange.
Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to us at:
Card2Sell
Email: [email protected]
